How to Become a Help Desk and Internal IT Client Service

Are you a tech-savvy individual who loves helping others troubleshoot their computer issues? Do you thrive in a fast-paced, problem-solving environment? If so, becoming a Help Desk and Internal IT Client Service professional might be your career path! In this blog post, we’ll explore what it takes to succeed in this exciting and rewarding field. From the necessary skills to land the job to salary expectations and future career outlooks, we have all the information you need to kickstart your journey toward becoming an IT service expert. So, let’s dive right in!

What Do a Help Desk and Internal IT Client Service Do?

As the name implies, a Help Desk and Internal IT Client Service assist internal clients in using technology. This means they are responsible for ensuring employees can access the technical support needed to perform their jobs effectively.

A critical aspect of this job is providing customer service, which involves answering questions, troubleshooting problems, and resolving issues related to software applications or hardware devices. Help desk technicians must be able to communicate clearly with users who may not have technical backgrounds.

In addition to providing direct support, help desk personnel also maintain records of all requests received and actions taken. They keep track of common issues to develop strategies for preventing them from happening in the future.

To be successful in this role, you need excellent problem-solving skills, strong communication skills, both verbal and written form, an understanding of various operating systems such as Windows or Mac OS X, experience with computer networks (both wired & wireless), knowledge of email system management like MS Exchange Server, etc., expertise on antivirus/anti-spam solutions would be an added advantage

The Skills You Need to Succeed

To succeed as a help desk and internal IT client service professional, you need to have a mix of technical and soft skills. Here are some of the essential skills that can make you stand out in this field:

Technical Skills:

As an IT support staff, your technical knowledge is critical in solving clients’ issues. You should have excellent computer hardware and software troubleshooting abilities. Additionally, having networking expertise and an understanding of database management systems can be very useful.

Communication Skills:

Excellent communication skills are necessary for any customer-facing role. As such, you must possess good verbal and written communication skills to explain technical concepts easily without confusing or overwhelming your customers.

Problem-Solving Ability:

Most importantly, problem-solving ability is crucial for any help desk technician. The best professionals know how to break down complex problems into manageable parts while providing solutions that meet their clients’ needs.


Customer service requires patience because not everyone has adequate technical knowledge as experts do. Therefore it’s important to remain level-headed even when dealing with upset or frustrated clients who may require extra care.

Interpersonal Skills: 

Lastly, the professionals working as tech support teams will also find themselves collaborating with different departments within a company; therefore, interpersonal solid relationship between colleagues plays a vital role in achieving success together

How to Land the Job

Landing a job in the field of Help Desk and Internal IT Client Service requires a combination of technical know-how, communication skills, and an eagerness to learn. Here’s how you can increase your chances of landing that coveted position.

Firstly, invest time in creating a compelling resume that showcases your relevant skills and work experience. This includes highlighting any certifications or training courses you have completed related to help desk support or internal IT client service.

Next, research companies that align with your career goals and values. Follow their social media accounts for job postings or attend industry events to network with potential employers.

When applying for jobs, tailor your cover letter to each specific company and role by addressing their needs and emphasising how you can contribute to their team.

During interviews, demonstrate excellent communication skills by actively listening and articulating solutions clearly. Be prepared to answer technical questions about troubleshooting software applications or hardware components.

Follow up after interviews with thank-you notes expressing gratitude for the opportunity while reaffirming why you are the right fit for the role.

Salary and Career Outlook

As a help desk and internal IT client service professional, salary, and career outlook can be attractive for those with the right skills and experience. According to Glassdoor, the average base salary for an IT support technician in the US is around $44k annually. However, this varies based on location, industry, company size, and experience level.

In terms of career growth opportunities, there are various paths that individuals can take within this field. Some may advance to become team leaders or supervisors within their organisations, while others may pursue roles in network administration or cybersecurity.

Moreover, with technological advancements comes an increasing need for skilled professionals who can provide quality customer service to end-users. This means job opportunities are expected to grow steadily over the coming years.

While salaries may vary depending on individual circumstances, it’s clear that this field offers solid earning potential with room for long-term growth and development.

In conclusion,becoming a Help Desk and Internal IT Client Service professional is an excellent career choice for anyone who loves technology and helping others. The role requires technical expertise, soft skills, and the ability to work under pressure.

To succeed in this field, you must be willing to learn continuously since technology is constantly changing. It would help if you also had excellent communication skills, patience, and the ability to adapt quickly.

If you’re interested in pursuing a career as a Help Desk or Internal IT Client Service professional, take some time to research job requirements and the training opportunities available. With dedication and hard work, you can build a fulfilling career that allows you to help people every day while staying on top of technological advancements.

Remember that success in any profession takes time; there are no shortcuts or overnight successes. However, by following the guidelines outlined above consistently, you’ll be well on your way toward achieving your dream job!